Privacy Policy

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1. Introduction

myBins ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Service address or property details
  • Billing and payment information
  • Access information required to perform services (for example gate codes or lockbox details)
  • Communications between you and us
  • Website usage information (via cookies and analytics)

We only collect information reasonably necessary to provide our services.

3. How We Collect Personal Information

We collect information when you:

  • Submit an enquiry or quote request
  • Contact us by phone, email or website
  • Engage us to provide services
  • Subscribe to communications
  • Interact with our website

4. How We Use Your Information

We use personal information to:

  • Provide and manage bin cleaning, bin placement, rubbish removal and related services
  • Schedule and confirm bookings
  • Process invoices and payments
  • Communicate regarding services
  • Improve our website and service delivery
  • Comply with legal and regulatory obligations

We do not sell personal information.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Employees and contractors for service delivery
  • Payment processors and accounting providers
  • IT service providers and software platforms
  • Professional advisers (legal or accounting)
  • Government or regulatory authorities where required by law

We take reasonable steps to ensure third parties handle personal information appropriately.

6. Data Security

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

7. Cookies and Analytics

Our website may use cookies and third-party analytics services to improve user experience and monitor website performance.

You may disable cookies through your browser settings.

8. Access and Correction

You may request access to personal information we hold about you, or request correction of inaccurate information, by contacting us.

9. Complaints

If you believe we have breached your privacy rights, please contact us in writing. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Details

myBins
Email: info@mybins.com.au
Phone: 1300 692 467
Address: 1 Campbell Parade, Manly Vale, NSW, Australia

We may update this Privacy Policy from time to time. The most current version will always be available on our website.